Terms and Conditions
DISCLAIMER
I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.
I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.
I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.
I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, or elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken, and my confidentiality agreement is limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.
I understand that the use of technology is not always secure, and I accept the risks of confidentiality in the use of email, text, phone, Skype, Zoom, Zoho Meeting and other technology.
DESCRIPTION
Health and Nutrition Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Health and Nutrition Coach (“Coach”) and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential.
Health Coaching is a collaborative conversation that aims to help you, the coachee, gain clarity and insights. It is focused purely on your agenda. Coaching helps you discover the right way to progress, and by asking questions, helps you to find the right answers and take action. Coaching is supportive and non-judgmental. You enter into coaching with the understanding that you are responsible for creating your own results.
Nutritional Coaching aims to support individuals to achieve improved well-being through evidence-based nutrition and lifestyle recommendations. The degree of benefit obtainable from Nutritional Coaching will vary between individuals with similar health problems and following a similar Nutritional Coaching programme. Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between you and your coach.
RESPONSIBILITIES
The Coach agrees to maintain ethics and standards of behaviour in alignment with the UK & International Health Coach Association (UKIHCA) and the Federation of Nutritional Therapist Practitioners (FNTP) Scope of Practices. (See Jungle Goddess Gut Health UK Scope of Practice here)
The Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, Coach will recommend that the Client inform the mental health care provider and the client may need to have a referral letter from their health care provider.
The Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.
SERVICES
The coaching schedule will be arranged between the Coach and the Client and can be booked up to 3 months in advance. The Coach will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The Coach will be available to the Client by e-mail, message and voicemail in between scheduled meetings as defined by the Coach. The Coach may also be available for additional time, per the Client’s request on a prorated basis as defined by the Coach (for example, reviewing documents, reading or writing reports, and engaging in other client-related services outside of coaching hours).
The Coach may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where the Coach notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
Where any client is unhappy with any of the terms and conditions they can contact the Coach to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
SCHEDULE AND FEES
The schedule (including the number and frequency of sessions) and the fees due for the Clients coaching sessions will be agreed upon by signature of The Agreement document at the start of coaching between the Coach and the Client. In the case of single sessions, the schedule and fees will be confirmed upon booking.
The date that the first coaching session takes place shall be deemed to be the start date for the service.
In return for the fees payable by the Client (or by a third party on their behalf), the Coach agrees to provide the service as described in The Agreement document and in accordance with the terms and conditions set out in this document. The Client may confirm their agreement by signing The Agreement document or by checking the designated checkbox during the booking process, depending on the service selected.
PROCEDURE
The time of the coaching meetings and/or location will be determined by the Coach and Client based on a mutually agreed upon time. The Coach will initiate all scheduled meetings in person, via Zoho Meeting, Zoom Meeting, Skype or by telephone.
BETWEEN SESSIONS
The Coach may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The Client may contact the Coach by phone, messenger or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g., where a client needs to rearrange a coaching session or make a payment). Additional coaching or support work can also be provided between sessions but there will be an additional charge. The Coach will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the Client’s agreement.
CONFIDENTIALITY
This coaching partnership, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the UKIHCA Health and Wellness Coaches Scope of Practice but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coaching professional development and/or consultation purposes.
Your coaching sessions may at times be recorded. Such recordings are used for training and development purposes only and your anonymity will be preserved. Before sharing any of your session recordings with a coaching mentor, supervisor or assessor, I will always ask for your written consent pertaining to the restricted release of a particular session recording(s) first. You may also request a copy of any of your session recordings at any time, and if a recording of that session has been made, it will be made accessible to you. You may also request that all your sessions be recorded, and all recordings made accessible to you at the end of each session. If you would prefer that none of your sessions is recorded, you may also advise me accordingly.
CANCELLATION AND LATENESS POLICY
The Client agrees that it is the Client’s responsibility to notify the Coach at least 24 hours in advance of the scheduled call/meeting if the Client cannot attend the session. If applicable, the Client will be billed for a missed session if the Client does not turn up or hasn’t rescheduled in accordance with the Cancellation and Lateness Policy defined in this agreement. The Coach will wait for 15 minutes before the Client is noted as not turning up for the session.
PAYMENT TERMS
Fees can be paid online or by bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance at the time of booking and only on receipt of payment in full is a booking confirmed unless otherwise agreed. Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.
Where payment is required on receipt of the invoice rather than in advance, a charge may be levied for late payment.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
REFUNDS
There are no refunds available on single sessions if cancelled within 24 hours of the session.
There are no refunds available on package bookings if cancelled within 24 hours of the first session or at any other time thereafter for the duration of the package. If you wish to make a change to a package booking after the first session has occurred, then you are entitled to credit for the amount outstanding in the package. Any session in credit will be valid for 6 months from the date of issue.
Any unused sessions can be gifted to a friend or family member presuming the individual is deemed suitable to receive coaching services from JUNGLE GODDESS GUT HEALTH UK.
A service fee may be applicable to process refunds.
TERMINATION
Either the Client or the Coach may terminate this agreement at any time with 1 week’s written notice.
VARIATION OF TERMS AND CONDITIONS
Where an Initial Number of Sessions is agreed upon, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the Client and confirmed by the Coach in writing by email or letter.
In other cases, the Coach may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the Coach.
GOVERNING LAW
This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
FEEDBACK
Feedback about the service is welcomed and can be given during a coaching session or by writing to: info@thejunglegoddess.com.
LIMITED LIABILITY
Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.
This is the entire agreement of the parties and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.