Jungle Goddess Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact Details

Telephone: 07955 204667
Email: nikkie@thejunglegoddess.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• • • Names and contact details
    • Addresses
    • Gender
    • Occupation
    • Date of birth
    • Third party information (such as family members or other relevant parties)
    • Payment details (including card or bank information for transfers and direct debits)
    • Transaction data (including details about payments to and from you and details of products and services you have purchased)
    • Usage data (including information about how you interact with and use our website, products and services)
    • Health information (such as medical records or health conditions)
    • Information relating to compliments or complaints
    • Video recordings
    • Audio recordings (eg calls)
    • Records of meetings and decisions
    • Website user information

We also collect or use the following special category information to provide and improve products and services for clients. This information is subject to additional protection due to its sensitive nature:

• • • Health information

We collect or use the following personal information for the operation of client or customer accounts:

• • • Names and contact details
    • Addresses
    • Purchase or service history
    • Account information, including registration details
    • Information used for security purposes
    • Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• • • Names and contact details
    • Marketing preferences
    • Purchase or account history

We collect or use the following personal information to comply with legal requirements:

• • • Name
    • Contact information
    • Client account information
    • Health and safety information

We collect or use the following personal information to protect client welfare:

• • • Names and contact information
    • Health and wellbeing information

We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:

• • • Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

• • • Names and contact details
    • Account information
    • Purchase or service history
    • Call recordings
    • Customer or client accounts and records
    • Financial transaction information
    • Information relating to health and safety (including incident investigation details and reports and accident book records)
    • Correspondence

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• • • Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  • Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure– You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing– You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  • Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to protect client welfare are:

• • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• Suppliers and service providers

How long we keep information

We retain personal information only for as long as necessary for the purposes for which it was collected, in accordance with our legal obligations.

Client records — all personal information collected in connection with the delivery of our services, including health profiling, consultation records, and correspondence, is retained for 7 years following the last date on which services were provided. This is in line with our professional insurance requirements.

Consultation recordings — where consultations are recorded, recordings are deleted within 90 days of the relevant consultation summary being produced and delivered to the client.

Marketing contacts — contact details and marketing preferences are retained for as long as you remain subscribed to our communications. Upon unsubscribing, your record is retained on a suppression list to ensure you are not contacted again in the future. You may unsubscribe at any time.

Website analytics — data collected via Google Analytics is retained in accordance with Google’s standard data retention settings.

Queries, complaints and claims — records relating to complaints or claims are retained for 7 years from the date of resolution, in line with our general client record retention period.

Who we share information with

Data processors

Zoho Corporation

This data processor does the following activities for us: Provides software for marketing, customer relationship management, accounting and business administration.

Zoom Video Communications

This data processor does the following activities for us: Provides video conferencing for online client consultations, including recording.

Microsoft (OneDrive/365)

This data processor provides cloud storage for client records and business files.

Google LLC (Google Analytics)

This data processor provides website analytics tracking how visitors interact with our website.

KBMO Diagnostics UK

This data processor processes client samples and returns test results on our behalf.

Stripe

This data processor processes payment information on our behalf when clients make payments for our products and services.

Others we share personal information with

• Insurance companies, brokers or other intermediaries
• Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Zoho Corporation
Category of recipient: Cloud-based business software provider
Country the personal information is sent to: European Union
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Zoom Video Communications
Category of recipient: Video conferencing provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Google LLC
Category of recipient: Web analytics provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Stripe LLC
Category of recipient: Payment processor
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Online: Complete this form
Email: support@thejunglegoddess.com
Telephone: 07955204667

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: June 2026